Processing times
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PROCESSING TIMES:
Every garment is individually made to order, from cutting through to sewing and packaging and so the processing time can vary between garments.
Every garment is individually made to order, from cutting through to sewing and packaging and so the processing time can vary between garments.
Due to the handmade nature of these items, please allow upto 21days + shipping for your items to be made and sent. I will always try to get items made and shipped as soon as possible. If for any reason your order is going to take longer than stated, I will get in touch. Although, this rarely happens!
Any items that are not made to order will be detailed "Ready to ship" in the product title. These items will be dispatched within 3 working days, unless ordered alongside other made to order products. If ordered alongside made to order products, please be aware your order will be shipped in one package and will be shipped once the made to order product is ready to ship, (time frame as stated above). If you would like the "ready to ship" item to be shipped sooner than other products, please place separate orders.
If you require your order by a specific date, please contact us at:
info@nhbyhand.com
Alternatively, please purchase the "rush order" listing alongside your order with a note on when you need your order. If possible, we will make your order by this date but please be reasonable. Your order still needs to be made and I can't get it to you next day. If for any reason we cannot do this for you, we'll be in touch to discuss your options.
SHIPPING:
We ship with multiple options in order to allow you to choose the best option for you. Our standard shipping is provided by Royal mail and their delivery partners internationally. We also have options to ship with Evri or DPD (within the UK) depending which you prefer.
We ship with multiple options in order to allow you to choose the best option for you. Our standard shipping is provided by Royal mail and their delivery partners internationally. We also have options to ship with Evri or DPD (within the UK) depending which you prefer.
Shipping within the UK is estimated to take 2-3 working days.
International shipping is estimated to take 5-7 working days (tracked).
Please be aware, these time frames are estimates given by couriers and while most parcels do arrive within the given time frame, I cannot guarantee it.
Customs and import taxes: International deliveries may be subject to customs searches and as a result, customs charges.
Buyers are responsible for any customs and import taxes that may apply and I cannot be held responsible for delays due to customs.This is out of my hands unfortunately.
International deliveries will always be sent with tracking so you can see where your parcel is.
International deliveries will always be sent with tracking so you can see where your parcel is.
Due to Brexit, this now applies to both Europe and the rest of the world.
Please feel free to contact me at info@nhbyhand.co.uk with any questions!