FAQ

Welcome to the NH by Hand FAQ page, where i've tried to answer your most commonly asked questions. If you have any more questions that aren't listed on this page, please feel free to contact us here.

When will my order be shipped?

All of our clothing is lovingly handmade to order and we make all of our products in house, from scratch. We aim to process all orders within 21 days, however, orders may be sent out sooner and will depend on how quickly we get through our list. If you are likely to be moving house within this time frame, please get in touch to let us know and we will be able to work with you in finding the best place to send your order.

Orders of jewellery only, will be sent within 3 working days, unless ordered alongside clothing. If ordered alongside clothing, please be aware your order will be shipped in one package and will be shipped once the clothing has been made. (Clothing is made to order, especially for you and can take up to 21 days to be made and dispatched).

Do you offer returns/exchanges?

Yes of course! We offer returns and exchanges on all of our products, except for custom orders and/or products that are non-returnable due to hygiene reasons such as earrings. If something is non-returnable for this reason, it will be noted in the description of the item on the product page. For our full returns policy, please click here.

The item I want is sold out, will it be back in stock?

Sometimes yes and sometimes no. For most of our items, we buy limited amounts of fabrics for each style and because of this, some products may not come back into stock.
As we make everything to order, we estimate how many orders we can make from the fabric we have, allowing some excess for mistakes or imperfect fabrics etc. We then cut and make all the orders that include that specific fabric. If there is any fabric left once those orders have been cut and sewn, we'll re-list what we can. 
If you have your eye on something that is sold out, please sign up to back in stock notifications. We will personally email each and everyone of you that signs up to these notifications as soon as we restock!

Can I cancel my order?

We allow 24 hours for orders to be cancelled once the order has been placed. After this time period, we cannot guarantee that we will be able to cancel your order, as it may have already been cut or the manufacturing may have already begun. Please drop us an email and we'll see if we can help with any concerns though! 

I'm ordering from outside of the UK, will I be charged customs/import duties etc?

International deliveries may be subject to customs searches and as a result, customs charges/import duties and taxes.  Buyers are responsible for any customs and import taxes/any other charges that may apply and we are not responsible for delays or charges once the package is in transit.

Unfortunately, this is out of our hands and something we can't work around.